Welcome to Bestevm.com!

At Bestevm.com, we aim to ensure that our customers are fully satisfied with their purchases. This policy outlines the terms for refunds and cancellations of products including electric bikes, scooters, batteries, and spares sold exclusively within India.

1. Order Cancellations

  • Cancellation by Customer:

    • Timeframe: Orders can be canceled within 24 hours of placing the order for a full refund.
    • Procedure: To cancel your order, contact our customer support team at  cc@bestevm.com  or +91 8110966600 with your order details.
    • Refund Process: Refunds for canceled orders within the stipulated timeframe will be processed within 7-10 business days.

  • Cancellation by Bestevm.com:

    • We reserve the right to cancel orders for any reason, including but not limited to stock unavailability, errors in product or pricing information, or payment issues.
    • In such cases, we will notify you and process a full refund within 7-10 business days.
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2. Refund Process

  • Approval: If your return is approved, we will process a refund.
  • Processing Time: Refunds will be processed within 7-10 business days. The exact time for the refund to reflect in your account may vary depending on your bank or card issuer.

3. Exchanges

  • Defective or Damaged Items: If you receive a defective or damaged item, contact us within 7 days of delivery at cc@bestevm.com  or +91 8110966600. We will arrange for a replacement at no additional cost to you.

4. Refunds for Spares

  • Eligibility: Spares and accessories can be returned within 7 days of delivery if they are in unused condition, in original packaging, and accompanied by proof of purchase.
  • Process: Contact customer support to initiate the return process. Refunds will be processed within 7-10 business days after the return is received and inspected.

5. Late or Missing Refunds

  • Initial Steps: If you haven’t received a refund yet, first check your bank account. Contact your credit card company and bank as there might be processing delays.
  • Contact Us: If you’ve done all of this and still have not received your refund, please contact us at cc@bestevm.com  or +91 8110966600

6. Shipping Errors

  • If you receive an incorrect or defective item, contact us immediately. We will cover the return shipping costs and ensure you receive the correct or replacement item promptly.

7. Governing Law

  • This policy is governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Madurai, Tamil Nadu, India.

Contact Us

For any questions about our Refunds and Cancellations policy, please contact us:

Bestevm.com
Madurai, Tamil Nadu, India

By making a purchase on Bestevm.com, you agree to this Refunds and Cancellations policy. We appreciate your understanding and cooperation. Thank you for shopping with Bestevm.com.