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GENERAL QUESTIONS

Frequently asked questions

1. What are RTO rules for the e-scooter driving license?

Any battery-operated vehicle which has power less than 250W and a speed limit not more than 25kmph of such an electric scooter is exempted from RTO and these electric scooters don't require a license in India.

2. How much weight can an electric scooter carry?

In general, all EV's i.e. e-scooters have a load capacity of 150kg, which is equal to the carrying capacity of any petrol vehicle.

3. How many electricity units does it take to charge an electric scooter and how to calculate it?

The amount of electricity consumed by an EV is dependent on voltage (V) and current (Ah) values.

For instance, if the battery is rated as 60V 30Ah, it is 60VX30Ah=1800W as Power= Voltage x Current.

So it costs about 1.80 KW. Depending on electricity tariff rates in your region, i.e. Rs 6 for 1 unit consumption. So the approx electricity consumption for the battery would be approx 1.80KW x 6 = Rs 10.80

Hence, electric Scooters are highly economical as compared to their petrol vehicles. Electric Scooters are said to run at 10 paise/km while a petrol vehicle requires the equivalent of Rs 1.5 - Rs 2 per KM.

4. What is the battery warranty for Electric Scooters?

Each electric scooter company comes with different battery warranties.

Currently, BEST EVM comes with a battery warranty of 3 years of Lithium-Ion batteries.

5. How much does it cost to replace the battery in an e-scooter?

Batteries are the soul of EV, and the prices are decreasing sharply with every day which passes by.

For a Lithium battery, the average price for a KW is around Rs 15,500 to Rs 16,500.

The cost of lithium-ion batteries is forecasted to be reduced by up to Rs 10,000 in the next 2 years, hence making Electric Scooters the primary choice mode of transportation.

6. Can Electric Scooters be charged at home?

Yes, charging an electric powered scooter is as easy as charging your cell phones. It can be charged by a regular 16 Amp socket with ease.

7. Is it safe to ride an Electric Scooter in the rainy season?

Yes, it is safe to ride it in the rainy season as it operates on DC voltages of 48V-72V. So you need not worry about the shocks that occur with AC supplies. Whereas, the motors used within are IP65 rated i.e waterproof which protects it with water outside.

8. What are some Benefits of Buying an Electric Scooter?

They are highly economical. Within 1.5 years you can actually save the money equivalent to the amount of electric scooter to the amount you will spend on petrol fuel.

Electric Scooter are extremely low maintenance scooters. Hence running cost reduces further.

You will undoubtedly help save the environment as there is no air or noise pollution made by Electric Scooters. Hence contributing to #Swachha Bharat Abhiyan

9. What are the ride modes available for riding?

BEST EVM offers 4 ride modes. 3 Forward - Eco,Sports and Sports+ and 1 Reverse. The Reverse mode allows you to gracefully back out of parking slots.

10. What is the top speed of SH Model?

The SH can achieve a top speed of 85 kmph. The speed obtained by a user shall depend on factors such as: road and traffic conditions, changes in elevation, tyre condition and inflation, riding style, load on the vehicle, etc

11. What is the top speed of S Fly Model?

The S Fly can achieve a top speed of 85 kmph. The speed obtained by a user shall depend on factors such as: road and traffic conditions, changes in elevation, tyre condition and inflation, riding style, load on the vehicle, etc

12. What can I do to prevent accidents and thermal incidents?

Any automobile is susceptible to risk due to the inherent energy density of the fuel stored in the vehicle’s energy storage unit (similar to a tank of petrol present in most automobile). EV's stores its energy – electricity- in its battery and is designed to operate safely and reliably in all seasons and terrains, provided the following basic care is taken by users.

Charge from an earthed AC 220V 15A three pin household socket that is earthed and in good condition Charging must be done in dry conditions from a sheltered and earthed standard 3 pin plug point in good condition with a 10A rated MCB for protection. This is essential for safety and installation of the charging point should be done by a competent electrician.

Usage with the genuine charging cable / charger only BEST EVM scooter is sold with its own charging cable / charger that has inbuilt safety devices to isolate the vehicle and charger in-case there is any earthing leakage or isolation.

Never use any other cable for charging! You are welcome to purchase additional OEM charging cables or chargers from your nearest dealership, if you desire.

Service at specified scheduled intervals at authorised workshop only. Any vehicle is prone to deterioration with use. This is due to the effect of vibration, temperature, moisture etc. Only a BEST EVM Authorised workshop has all the necessary tools and qualified technicians to check and restore your vehicle hardware and software to its technically correct condition. Please ensure that you have your Scooter serviced as indicated in your owner’s manual. You may locate your nearest authorised service station on www.bestevm.com

In case of an unlikely thermal incident please follow the below steps:-

If you see smoke/fire or feel excessive heat. Stop the vehicle at an open space and maintain safe distance.

In the unlikely event, extinguish fire by using a large and sustained amount of water.

Please call and inform your Dealership for assistance.

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